Common Ways Contacts Are Created
A contact is created when someone:
submits a form
books an appointment
sends a message
makes a payment
is added manually by you or a team member
Each interaction updates the same contact record.
Step-by-Step: See Where a Contact Came From
Go to Contacts
Click on a contact name
Look for:
creation date
source information
activity timeline
This helps you understand how the contact entered your system.
What Happens If the Same Person Interacts Again
If the same email address is used:
the system updates the existing contact
no new contact is created
This prevents duplicate records in most cases.