When Duplicates Can Occur
Duplicates may appear when:
A contact uses different email addresses
A contact submits forms with inconsistent data
Contacts are imported manually
Data is added from external sources
How to Identify Duplicate Contacts
Go to Contacts
Use the search bar
Look for:
Similar names
Similar phone numbers
Multiple records with related information
What You Should Do First
Before taking action:
Open both contact profiles
Compare email addresses
Check activity timelines
This helps you understand which record contains the correct data.
How to Handle Duplicates Safely
If you suspect duplicates:
Do not delete contacts immediately
Do not merge contacts unless you understand the impact
Instead:
Contact support via Emmi
Ask for guidance or merging support
Incorrect merging can remove important history.
Best Practice
When in doubt, do nothing and ask for help.
Preventing data loss is more important than cleaning quickly.