What DND Means
When DND is active:
Messages are not sent to the contact
The contact is protected from communication
This helps you stay compliant and respectful.
When DND Is Applied Automatically
DND may be applied when:
A contact opts out of messages
A contact replies with stop keywords
Messaging rules require suppression
You may see DND enabled without setting it manually.
Where to See DND Status
Go to Contacts
Open a contact profile
Look for communication or DND indicators
What You Should Not Do
Do not disable DND without consent
Do not attempt to message contacts under DND
Doing so may violate messaging rules.
Best Practice
Treat DND as a safety mechanism, not an obstacle.
If you believe DND is applied incorrectly, ask Emmi for review.