Using Emmi
Emmi is your first point of contact.
Emmi can:
Explain where to find features
Guide you step by step
Link you to help articles
Answer common setup questions
To open Emmi:
Click the chat icon on the right side of your screen
Type your question in normal language
When a Team Member Joins
A team member will join when:
A technical issue requires human access
A system-wide setting is affected
Emmi cannot safely resolve the issue
You do not need to request escalation manually.
Asking Clear Questions
For faster help, include:
What you want to achieve
Where you are stuck
What you already tried